When will my order ship?
Most orders will ship the next business day and you will receive an email confirmation notifying you that your order has shipped. Larger items typically ship in 3 to 5 days, and again you will receive email confirmation when you order ships.
When will my order arrive?
In most cases we ship via USPS First Class or Parcel Post mail. USPS delivery time is typically 5 to 9 days depending upon the size of the package and the delivery address.
Do you offer EXPRESS SHIPPING?
Please contact Customer Service at twinzmom@twinzgear.com to inquire about EXPRESS SHIPPING. In most cases, EXPRESS SHIPPING can be accomodated for an additional fee. Our Customer Service department will be happy to work up a quote for your order and arrange for the additiona payment.
How do I make an exchange?
If you need to exchange your purchase, please send the product to the following address;
TwinzGear
946 Circle Blvd. #101
Corvallis, OR 97330
Please include your order number and the information regarding the product you'd like to exchange. We will process your exchange within 2 to 3 business days and notify you via email if there are any question or issues with your exchange.
What if I need to return an item?
If you need to return an item, please send the product to the following address;
TwinzGear
946 Circle Blvd. #101
Corvallis, OR 97330
Please include your order number and the information regarding the product you'd like to return. Once we receive the product, we will refund the purchase price within 2 to 3 business days. Please note; Shipping Fees are NOT refundable. Also, please recognize that items returned within 30 days will be refunded. Items returned after 30 days will be given a TwinzGear store credit.
Can I include a Gift Message?
Yes. Please enter your gift message at time of checkout. We will print the gift message and include it in your gift package.
Do you offer Gift Wrapping?
Most of our products are eligible for Gift Wrapping for an additional flat fee of $5. Larger products are not eligible for Gift Wrap.
| Purchasing Gift Certificates |
| Gift Certificates are purchased just like any other item in our store. You can pay for them using the stores standard payment method(s). Once purchased the value of the Gift Certificate will be added to your own personal Gift Certificate Account. If you have funds in your Gift Certificate Account, you will notice that the amount now shows in the Shopping Cart box, and also provides a link to a page where you can send the Gift Certificate to some one via email.
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| How to Send Gift Certificates |
| To send a Gift Certificate you need to go to our Send Gift Certificate Page. You can find the link to this page in the Shopping Cart Box in the right hand column of each page. When you send a Gift Certificate, you need to specify the following. The name of the person you are sending the Gift Certificate to. The email address of the person you are sending the Gift Certificate to. The amount you want to send. (Note you don't have to send the full amount that is in your Gift Certificate Account.) A short message which will appear in the email. Please ensure that you have entered all of the information correctly, although you will be given the opportunity to change this as much as you want before the email is actually sent.
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| Buying with Gift Certificates |
| If you have funds in your Gift Certificate Account, you can use those funds to purchase other items in our store. At the checkout stage, an extra box will appear. Enter the amount to apply from the funds in your Gift Certificate Account. Please note, you will still have to select another payment method if there is not enough in your Gift Certificate Account to cover the cost of your purchase. If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for the future.
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| Redeeming Gift Certificates |
| If you receive a Gift Certificate by email it will contain details of who sent you the Gift Certificate, along with possibly a short message from them. The email will also contain the Gift Certificate Redemption Code. It is probably a good idea to print out this email for future reference. You can now redeem the Gift Certificate in two ways. 1. By clicking on the link contained within the email for this express purpose. This will take you to the store's Redeem Gift Certificate page. You will then be requested to create an account, before the Gift Certificate is validated and placed in your Gift Certificate Account ready for you to spend it on whatever you want. 2. During the checkout process, on the same page that you select a payment method there will be a box to enter a Redemption Code. Enter the Redemption Code here, and click the Redeem button. The code will be validated and the amount added to your Gift Certificate Account. You can then use the amount to purchase any item from our store |
| If Problems Occur: |
| For any queries regarding the Gift Certificate System, please contact the store by email at twinzmom@twinzgear.com. Please make sure you give as much information as possible in the email. |
